At Aera Spices & Herbs, our top priority is protecting the privacy and security of our customers’ personal information. Our Privacy Policy details how we gather, use, and safeguard your data when you interact with our site. By using our website or making a purchase, you agree to the guidelines laid out in this policy.
We use your information for:
- Customer communication: We communicate with you about your purchases, provide customer support, and respond to inquiries promptly.
- Personalization: We personalize your shopping experience by recommending products and promotions based on your preferences and browsing behavior.
- Website improvement: We analyze feedback and browsing patterns to enhance our website, products, and services to better serve you.
- Fraud prevention: To detect and prevent fraudulent activities and unauthorized access to our website, ensuring a secure environment for all users.
- Order processing: To process and fulfill your orders, including shipping and delivery.
Data Security
We use industry-standard security measures to protect your personal information, but please note that no method of transmission or storage is completely secure
Cookies and Tracking Technologies
We use cookies to improve your browsing experience and gather information about your preferences. You can disable cookies in your browser settings, but this may limit some features on our website.
Changes to the Privacy Policy
We may update or modify this Privacy Policy at any time. Please check this page regularly to stay informed about how we collect and protect your information.
Abusive Buyer
This policy sets buyer expectations. Abuse can be reported. Misuse of feedback, returns, or buyer protection can result in consequences such as warnings, account loss, or blocked returns/refunds.
- Not allowed: Making false claims about the item, seller, or transaction in order to receive a refund or other benefits.
- Allowed: Providing honest and accurate information about any issues or concerns with your purchase.
Prohibited Actions for Buyers:
- Claiming an item was not received when there is proof of delivery to the address
- Falsely claiming an item was not as described
- Harassing sellers about an item not received before checking with courier
- Claiming a refund when you have already received a refund from the seller or a reimbursement from your payment provider
Additional Information:
- Communications with sellers via email should comply with the member-to-member contact policy
- Asking a seller to falsely declare an item as a gift on a customs form is considered to encourage illegal activity
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please do not hesitate to contact us using the contact information provided on our website.
